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"i have deleted the camera off the app and attempted to reset and reconnect but it seems the reset button doesnt work either"

"however after a few days i kept getting error messages and the camera wouldn’t connect"

"another issue i’ve encountered using an iphone 8 is when using the app to view the camera image the app freezes and it is very difficult to close the app"

"that one took me less than 90 seconds to setup as i was familiar with the process can't really fault them so far!"

"i have been using it for over a month now and it works fine no problems at all it is a very good camera but my only gripe with it is you have to use it with the phone app so you can't link it to another security camera system such as onvif"

"my only issue is that you cannot control the camera movement via alexa however you simply just have to open the app and there you go"

"this one is as good as any of the other more expensive ones with the added bonus of working off a usb power pack if needed"

"the phone app is very good but the win10 pc app really doesn't work"

"only slight annoying thing is the clicking sound when night vision turns on off at dusk apart from that brilliant"

"later on the only problem i had was with the timer"

"i can't find fault with anything"

"it doesn't pick motion up very well the cloud storage with wansview is very expensive compared to others and its night vision is atrocious"

"i must say that i was quite worried about the negative reviews and the positive ones were too good to be true however since it was the cheaper that specified to meet my requirements i went for it"

"this happens seamlessly as long as you have a wi fi connection to the camera if this is lost for some reason it does not record if a firmware upgrade was possible to resolve this it would make the camera even better so this is really the only negative point i have overall for the price i don’t think this camera can be beaten or at least i haven’t found one so far!"

"don't waste your money on alarm systems that no one takes notice of"

"somehow after few months it stopped working"

"after reading some clearly fake reviews and some negative ones i still decided to buy this product as one thing i did not see was a negative review on network security"

"when i installed them i found that they were unreliable prompting me to read the amazon reviews varying from totally useless listing the problems i was experiencing to absolutely brilliant"

"after reading some clearly fake reviews and some negative ones i still decided to buy this product as one thing i did not see was a negative review on network security"

"many problems with customer services befor so none of the cameras worked as described and they had a very long delay time feature that made them inseficiant to the sellers claim i would never purchase one from the companny again"

"after a faulty camera which was sent back i was sent a replacement camera and contacted by their customer service by email they did really want to assist or so i thought!"

"absolute waste of time"

"a complete waste of money"

"device was a total waste of money and i would not recommend it to anyone"

"absolute garbage i have tried contacting customer service twice now with no success"

"picture attached is taken in total darkness so very good night vision"

"first normal then infrared and the last is through a glass window note: it's raining so looks quite dull"

"i find this quite annoying as i have been using other cameras without problems in the contacam software for several years!"

"i've used other brands previously and had an awful experience"

"very disappointed"

"there seems to be a time delay this is a wee bit frustrating"

"i must be really unlucky compared to all the other reviewers"

"this is a terrible camera"

"the video lags behind by several seconds not a problem for baby monitor but if you use the 2 way talk it gets difficult because of the lag"

"personally my dog just looks around and then gets bored"

"my old wired foscam has an ip address a built in webserver and sends emails albeit using old protocols which will eventually make it inaccessible externally "

"the video quality is very bad and worst"

"i would recommend that potential buyers think carefully as to whether thes cameras fullfill their requirements"

"when it works it's quite good with a good picture though using the voice part or moving it makes it immediately run really slow and its already quite slow"

"ok not to worry cancel storage but wait checked email and have been charged for a years worth of storage non refundable"

"i receive so many false error alarms each day i'm going crazy"

"i’d like to firstly say it was not obvious that there is a memory card slot that is under the lens and instructions were not clear"

"the only problem i had was that the camera has a closed rtsp port so i cannot use it with the hardware provided by my existing camera recording service provider however for £20 this camera will still come in use and i will also trial the wansview cloud service to see how it compares to my existing provider"

"only small issue i experienced was the initial setup as there were some issues with the conpanion app and wifi"

"i initially bought this camera to monitor my pets as mysterious scratches were appearing on the dining room table reading wansview website they said their cameras were onvif compliant so would work with blueiris which i already have with outside cameras so no need for their cloud storage and all cameras in one place"

"i wanted a webcam for my computer this is some ridiculous service which takes an age to set up and after youve done it makes you agree to sign up for some service what service?"

"there is only a second or 2 difference between the camera and your phone viewing so absolutely fine though the sound on mine isn't great you can understand what is being said so it's not a massive problem and it seems to be intermittent so may be some kind of interference from something electrical in my home or next door on the camera side"

"● cost = 10 10 ● set up = 10 10 dose not need a good fantastic wifi signal but dose need a fair signal like all wifi products ● fixing fitting product to areas = 10 10 all fixings come with each camera only need a screw driver and power socket close by there is an approximately 1"

"then it suddenly freezes and it pings back to a few hours before to footage i’ve already viewed it’s so annoying i couldn’t believe it"

"ad states q5 has a microsd slot: false advertising!"

"another disappointing factor is you can only change the position of the camera from the app and not from amazon echo show"

"once the app had been downloaded it was all plain sailing"

"if you are experiencing problems with earlier versions of the android app i recommend deleting it and loading the latest app version"

"plugged back in and reset the camera to factory settings and continued to set it up again and it was working fine for a few hours and then the internet drops again"

"i would like to see a free cloud service like some others offer but it again is not a major issue when local recording can take place anyway"

"the instructions are misleading you do not have to use the cloud but the micro sd card will only work for a limited time then wont be recognised and wont let you format it so that function is totally useless"

"i was concerned when i read about the fake reviews but was attracted by the price and knew i could always send it back if it's rubbish"

"on all occasions it was user error and they helped me understand what i needed to do"

"i had a foscam indoor camera a few years ago which was a nightmare to set up and it crashed frequently"

"customer support has been in touch for updates after a slow start their response has been good"

"footage we found video it from a diff device of device app is on works well also another issues we found when playing footage back and camera is being moved on video it’s very noisy but would def but again def worth the money"

"get notifications on my mobile of motion can be helpful but sometimes the delay is too long if it was security issue"

"they have passed on suggestion for location based activation of alerts and also ability to snooze alerts to the development team for the money this camera is a no brainer and i plan to buy more for my house"

"you can't view these with a web browser or third party software such as ispyconnect"

"i have two older wansview cameras which are very reliable and never drop off the network and when a camera of a different make failed recently i bought the q5"

"i had little problem with paypal payments i’m not really using it often "

"i also cannot view when i’m not connected to the same internet as the camera any tips for this as the instructions were seriously lacking 🤦‍♀️"

"the two way communication is pretty useful for catching little rascals who are up to mischief"

"the micro sd card slot is very discreet and hidden meaning that it would be hard for a potential burglar to take out there are however some minor flaws: the microphone sounds rather poor"

"i had little problem with paypal payments i’m not really using it often "

"when i installed them i found that they were unreliable prompting me to read the amazon reviews varying from totally useless listing the problems i was experiencing to absolutely brilliant"

"i have set it on the lowest alert setting and it still detects small motions when i am sat using my computer on my desk"

"i cannot recommend this product it seems very outdated compared to my old motorola i had a couple of years ago which was of similar price as this one"

"these then sit on your phone till you delete them"

"another issue i’ve encountered using an iphone 8 is when using the app to view the camera image the app freezes and it is very difficult to close the app"

"all in all pretty useless even with cloud storage this is the same"

"i've only had one connection issue and that was on its first day re did connection and had 24 7 cover and streaming since"

"went through all trouble shooting and stil can't get it to connect back to my wi fi"

"this will save me many unnecessary visits to the hall"

"dislikes : app is dreadful read reviews as to why on the app store motion detection only captures 10 seconds of video unless you pay monthly camera only works from its own app"

"i have bought the wansview camera so that i can monitor the boiler from home and see that it has not gone into fault mode"

"clunky interface for moving camera"

"if i could give this zero stars i would but there is no option"

"the cable was too short & caused a fault"

"had a minor technical problem with one of the cameras but customer support were really quick to reply and quickly resolved my issue"

"very functional app and control"

"the app is difficult to use to find a recording due to an innovative timeline scroll which responds very slow"

"the app is very simplistic but still has everything you need you can also take photos of the live feed via the app"

"all that for this price is just plain crazy"

"i do have some niggles which i will describe here"

"i pleased to dash i haven’t experienced any crashes or bugs in the application so am happy with that"

"this is done on the wansview servers and so far i have not had any false alarms even though it is pointed at our front door with a large glass window beside it so after checking other cameras on amazon i decided to invest in another wansview this time the q5 which is at a very good price"

"i like the motion detector and also like to have a different brand from my alarm system so i can rely on two different systems to be sure there are no false alerts"

"i’d like to see a smoother pan on the camera which is very choppy but this can be rectified until a fix is released by setting up the 4 favourite positions which then fixes this issue so for me it’s not a major problem and of course doesn’t stop the normal pan tilt action"

"why the hell is it so bloody difficult to just set them up"

"even the pan–tilt–zoom function is laggy & inaccurate"

"the main problem i've found is with the software"

"like the exterior cameras i struggled to install using the qr code but to be honest the manual setup is so easy it doesn't matter"

"wish i never wasted my money!"

"but most of the time this is irrelevant because it wont connect"

"viewing inside the house would not cause problems"

"notifications are quiet intrusive but can be silenced"

"you can schedule when you want to receive 'alerts' i do this 11:00pm 6:00am so that when i wake up i can see if anything has happened but if you don't want alerts you can just go into the app and see if theres been any movement recently"

"i can’t afford the cloud storage so i haven't tried the free trial only to have it disappear at the end of the trial period"

"when we had a problem with motion alerts sandra at customer service was very quick to reply to emails and kept me informed every step of the way"

"the micro sd card slot is very discreet and hidden meaning that it would be hard for a potential burglar to take out there are however some minor flaws: the microphone sounds rather poor"

"when it arrived it never worked"

"the only negative is that i haven't been able to find a way of sending the recordings onto someone else"

"generally it is good but sometimes it loses connection usually at a time you need it most"

"i returned this"

"i am the manager of a community building which has an unreliable boiler"

"the zoom on the video and photos are great too zoom on video only works while video is playing but the photo zoom would definitely be court room evidence quality"

"had a little trouble at first but they do sort problems out quickly and send upgrades for the system"

"the video lags behind by several seconds not a problem for baby monitor but if you use the 2 way talk it gets difficult because of the lag"

"ive not had any connection issues and the picture is clear and solid and night vision works well"

"this is crazy it's only been under 2 months and it's playing up already"

"wanted this camera to keep an eye in my toddler's room using the new echo show5"

"since the camera has a direct connection to your network you don’t have to worry about security risks"

"you can pan tilt remotely but recommend muting the app first as the motor makes a very loud noise"

"had inition instilation issue!"

"so now i have no reliable connection to camera which loses wifi all the time i have been charged for storage i do not need and could not cancel and have purchased 2 sd cards and a wifi extender"

"the nice long power cable and various sets of fixings meant that i could ceiling mount it and the app has a feature whereby you can then flip the picture so that it is the right way up"

"screenshot and zoom in case you’re interested i think i’ll end up repositioning the camera to get the best view of the space but the picture quality and camera operation are great"

"restart via app would not work"

"although the onboard micro sd is discretely hidden away the camera could be subject to destruction or theft"

"once i had set it up and downloaded the wansview app it soon became clear that it wasn't for me"

"sending back do not even bother to order this rubbish exploitation"

"i have had this camera for over a month now and i use this to keep an eye on my two recently purchased bull terrier puppies"

"there are not many options you can modify but then if you want to be able to tweak this that and the other then you'll be needing to buy a much higher spec camera at a much higher price"

"another feature i like is the setup of preset positions showing a little thumbnail of where you set it up clicking on the thumbnail takes the camera straight to that position"

"great little gadget"

"i’ve thrown out the box as cake on bin day or would be returning"

"however when i then signed out of the app it would not allow me back in as my email and password ‘were not consistent’"

"i had high hopes for this camera after reading the reviews but after countless problems and it constantly restarting my internet connection every few minutes i had to plug it out and do some troubleshooting"

"unfortunately although the picture quality and zoom was excellent i'm afraid the motion capture didn't quite reach"

"to insert just pan the lens ball upwards to review the sd card slot and push in with the contacts downwards until it clicks and holds the card inside"

"they are silent in operation so can be used without disturbing anyone"

"when connected the ssid can then be hidden again"

"i cancelled all my future prescriptions payments and will be returning the camera"

"i've been through about 4 cameras some cheaper some more expensive but they all seem to remove the capability to use the ip camera for sharing on devices like splitcam for those wanting to use it on streaming sites"

"nicely built tricky to connect but just follow the instructions and it works"

"amazon you need to tighten up on questionable reviews!"

"i would never recommend this and i am bitterly disappointed and would suggest to others to really research what you are paying for"

"obviously no use for remote supervision of the premises"

"one minor limitation on only 4 accounts can access it"

"should there be any unwelcome visitors their images will be captured remotely to my phone"

"wansview camera really just rating the purchasing and returning experience as unfortunately the camera i received didn't work!"

"this is not something i am not complaining however as it reassures you to know what when it comes to an event which you want surveillance of it will definitely capture the footage"

"i had many issues in the beginning and had to install and reinstall a few times"

"it doesn't want to stay connected and sometimes i have to manually restart for it to comeback on line again : this device is clunky the panning around the room is a joke it either zooms around and just doesn't connect with the fingertip control"

"drips off all the time"

"i haven't signed up for the storage as the motion detection and the app gives you a couple of days anyway and if you view it via the app you can save it forever on your phone but if you are going away and wont be using your phone and app a tech free holiday if such a thing exists then you can have that added option when signing up knowing that the images are stored ready for when you get back"

"there have been a few occasions when the camera has missed motion and therefore i have been unable to view what happened during this period"

"there was a small delay in the device recognising the qr code from my mobile device when syncing but that was probably due the privacy screen on my iphone"

"it will be 2:30pm but i will get an alert for 6:26am but there is nothing there i am also now unable to save any of the alert videos to my phone it just doesn't save it and if it does it tells me there is no video to view"

"the app is brilliant and opens almost instantly to view via the cloud which this camera uses"

"wansview camera really just rating the purchasing and returning experience as unfortunately the camera i received didn't work!"

"the wansview g5 ticked all the boxes: wifi connectivity local and or cloud storage remote viewing via the app or a website motorised remote control of the field of view microphone and speaker so i can scare anyone aboard excellent picture quality"

"loses a little quality but you can still make out what's happening"

"i think the positive reviews for this product could be fake"

"connecting to the camera from the app can take up to 10 seconds and video sound feed is delayed around 8 seconds"

"dont buy this camera!"

"i’d like to see a smoother pan on the camera which is very choppy but this can be rectified until a fix is released by setting up the 4 favourite positions which then fixes this issue so for me it’s not a major problem and of course doesn’t stop the normal pan tilt action"

"pan tilt control with dual motors 360 degree panorama viewing angle night vision function two way audio with internal microphone and speaker"

"either because he moves and alerts me or i'm just being nosey and wondering why he isnt moving"

"we only use the camera for real time viewing and an occasional of photo or video"

"i also aren't keen on the colour during the day grass shows as pink but this isn't too much of a concern"

"giving me the answer i needed and reporting the issue which resulted in a firmware update within 2 days fixing the problem"

"no issues logging into the camera when remote"

"i really dislike this product"

"my friend bought one as well and has the same problems"

"i have two older wansview cameras which are very reliable and never drop off the network and when a camera of a different make failed recently i bought the q5"

"these are minor gripes indeed"

"the support via email was great and it just required some updating after contacting them to unlock the rtsp function so it might take a couple of days if this is what you need make sure you install the camera and it is online for them to access it and upgrade the camera software but despite not being standard this option is there where other companies just fobbed me off this camera they were very helpful"

"disappointed with this"

"the video lags behind by several seconds not a problem for baby monitor but if you use the 2 way talk it gets difficult because of the lag"

"sometimes it takes a little patience for the wifi connection to take place but once set up there should be no further hassle and you can keep track of the camera via any ios or android device with the app installed"

"i’ve tried endlessly but could not get this camera up and running very disappointed even signed up for the monthly plan but made no difference i’m going to return as it’s completely useless"

"i think the term "wireless" should be removed from the title since it does need to be plugged in to work so isn't actually wireless"

"now free storage not accessible user name and password on wansview site different from camera login and also different from storage login"

"i was concerned when i read about the fake reviews but was attracted by the price and knew i could always send it back if it's rubbish"

"connected and then lost signal"

"there is also a slight delay when adjusting camera positioning manually but again that's expectable and acceptable"

"went back onto mine and my phone was no longer listed "

"cons: the video can be a big laggy sometimes"

"after a slight hiccup getting the q5 connected to the wifi as i'd mislaid the instructions and hadn't left the q5 pointing at the qr code long enough during which wansview's customer services were very attentive everything is working fine"

"the lens adjustment on the app can take a bit to respond but it makes this cute creaky noise when it does lol"

"contrary to some reviews here there is an sd card slot it’s on the vertical axis of the lens so tilt the lens upwards and you will find the slot"

"i have not used the sd card recording or subscribed to the cloud service"

"there is nothing at all i can fault and this camera gives us confidence when going out and watching what the puppy is up too : thank you"

"installation was very easy i installed 3 separate cameras in her flat in around 15 mins"

"they send convoluted link to cancel storage which is well hidden on the website and storage sites these are two different sites b the way "

"the camera is pointing at my gate it also doesn’t record properly don’t know if that’s to do with a faulty sd card?"

"more come if nobody is there to scare them off and it works well for that"

"can't comment on the android app as it will not run on my 5 yr old android phone previously an lg flagship model not a cheap clone "

"38 am when both me and my partner were asleep"

"i cannot fault these cameras"

"my only gripe is that the connection is often laggy but that could be due to my network"

"the camera appears to be cheap but you will need to subscribe to cloud at £60 yr to use this camera"

"you want to end up with something that you can get additional charge of £65 for using it this is the right product for you!"

"the ability to save recorded files both locally via micro sd and also a cloud option is a plus too where a lot of other cameras have only cloud options and at a hefty monthly cost"

"3 there is no option to make the motion alerts active inactive based on your location this would be a neat feature as although you can schedule hours of operation these can change based on your day to day routines i emailed their support re points 2 and 3 and was impressed to get a very prompt answer"

"cheap chinese rubbish i'm afraid"

"more expensive did not mean better i had a more expensive one and it had the most limited functions of all of them"

"you can hang it upside down and the settings let you flip the image so everything works great"

"i wasn't expecting amazing quality as it was just to watch over the dog crate but i can't recommend a product that refuses to work"

"with the registration problem sorted the software simply works and does what it needs to do"

"cons night time image is poor however this is to do with aiming the camera out of a window it suffers with ir glare however if there is a light source outside still functions well enough"

"i’m getting very reliable motion detection can play back from the sd card set up camera with pan and tilt and set the viewing position to a favourite so if i pan tilt just hit favourite and it will return to your favourite position i haven’t tried using camera with alexa i’ve set it up but haven’t found a reason to try it yet so can’t comment on if it’s good or not at the moment i can’t fault the camera or app"

"many thanks miss k doore"

"the one minor hurdle to installing the camera was that i needed to switch my mobile phone over to the 2"

"the software is sufficient for monitoring your home at times the camera movements can be a little sluggish in terms of response to your gestures but simply tapping in the direction you wish to move seems to work better than holding your finger on the arrow"

"it was really a very bad experience to buy this product"

"would not recomend"

"there's a windows and a mac viewer software on the wansview website i've not managed to get the mac one to work unfortunately but the windows one seems ok my only criticisms are that if you log in on the desktop software it then logs you out of the phone app and vice versa"

"i asked to return because i was sick and delay 1 days and not allowed to return it is unfair"

"the only thing i don’t get along with rather than dislike is that on the app when you rotate the camera the lag can be annoying or maybe it’s too sensitive?"

"microphone and speaker output was very clear"

"you can turn the night vision off so you don’t get the infra red glare on your window if you’re using it on a window ledge looking out onto your garden it’s relatively easy to set up"

"many problems with customer services befor so none of the cameras worked as described and they had a very long delay time feature that made them inseficiant to the sellers claim i would never purchase one from the companny again"

"you can't view your memory card recordings unless you are viewing from the same internet connection so you can't view recordings away from home on your phone like i can with my other camera"

"keep going offline and not working making it useless"

"footage we found video it from a diff device of device app is on works well also another issues we found when playing footage back and camera is being moved on video it’s very noisy but would def but again def worth the money"

"i was more than a bit dubious about the purchase of the wansview q5"

"i’ve seen some negative reviews but they are wrong"

"brought this just to monitor my autistic child at night and olaying with his older brother as he needs constant to protecting from harming himself and his brother"

"the app gave good instructions during setup and after a few weeks of operation haven’t had any issues with the software"

"the software is sufficient for monitoring your home at times the camera movements can be a little sluggish in terms of response to your gestures but simply tapping in the direction you wish to move seems to work better than holding your finger on the arrow"

"installed wansview phone app and camera worked fine but delay in image meant real time detection was lagging"

"there is a speaker to allow two way communication but the quality of the speaker isn't great but definitely not an issue"

"as money is generally tight i’m now left with this piece of equipment i’m going to have to sell on"

"if you are thinking in the same way you might be wrong as well"

"night vision is in real time colour and you can turn off the light to stop the glare"

"i’d like to see a smoother pan on the camera which is very choppy but this can be rectified until a fix is released by setting up the 4 favourite positions which then fixes this issue so for me it’s not a major problem and of course doesn’t stop the normal pan tilt action"

"my other wansview cameras have the ability to nominate an area to respond to the motion detection and ignore the rest but i have not been able to find out how to do this with this camera so not even sure if its possible"

"the ip camera works as it should has a mobile app and various functions like many modern ip there is a cloud option etc etc this camera was quite a cheap camera so i didn't expect much but i was pleasantly surprised out of all of the cameras i got this is the only one not going to the bin"

"these drop outs can last from a few minutes to a few days"

"images are grainy and the audio is very tinny"

"working with wansview support they identified and corrected several issues and the latest version of the app v1"

"it also isn't made clear that there is no alternative to configuring the camera via the ios android app there is no way of configuring via a pc or direct via a web interface even though the camera presents a local wifi network and allows devices to connect and appears to have a web server which simply replys "403 forbidden" "

"ok i get up in the morning and my garden gate is always open someone is opening it i don’t know why or if they’re coming onto my property or what they’re doing and it’s annoying and worrying me"

"put in your wifi password blah de blah de blah"

"instructions were limited and basic and not too hard to work out no option for uk so go with the dublin choice for set up"

"this is a flippin' joke"

"the actual camera only moves when you move it manually on your phone and does not naturally track movement"

"it seems to be very accurate maybe too accurate"

"personally i will not invest in this companies products again as i did not find it reliable"

"now free storage not accessible user name and password on wansview site different from camera login and also different from storage login"

"wansview not only met my needs as a truck driver that’s able to monitor my vulnerable mum miles away i also take my mum to dementia clinics and have recommended these cameras to all the other concerned family members of other going through the same anxieties as our family was but no more thanks wansview"

"i haven’t used the night vision or motion detection in this application so can’t rate them but i am intending to buy at least one q5 for my own home and i want to trial the outdoor w4 camera down at the hall to monitor the car park area"

"it's a scam"

"my advice to those that have had a bad experience is to try again and follow the setup instructions to the letter"

"the wansview picture showed up on screen with 3 dots showing it was trying to connect"

"the camera motor does have a lag"

"i’ve tried endlessly but could not get this camera up and running very disappointed even signed up for the monthly plan but made no difference i’m going to return as it’s completely useless"

"4 ghz any other frequency was not possible to connect"

"keep it bloody simple"

"cons night time image is poor however this is to do with aiming the camera out of a window it suffers with ir glare however if there is a light source outside still functions well enough"

"i set mine so that outdoor events like car headlights birds and waving trees did not alert"

"the app is simple to control and full of useful features the one thing i have a nag about is family members are not able to view video clips that are saved just screenshots but apart from that it’s"

"there's a windows and a mac viewer software on the wansview website i've not managed to get the mac one to work unfortunately but the windows one seems ok my only criticisms are that if you log in on the desktop software it then logs you out of the phone app and vice versa"

"camera is getting a bit warm after some timw of usage but it doesn't make it inoperable"

"it’s a relaxing image to have on the tv when we’re in the room and not using it for programmes and the picture quality is very good the only small problem being slight reflection from the glass as it is viewing outside from inside the house"

"for me it loses a couple of stars because of that 10 sec recording issue"

"android app refuses to launch without location & local storage permissions"

"posted a question about this that was not answered"

"the camera works really well if i'm sat in the other room but as soon as i try to access the console through the app nothing happens"

"many problems with customer services befor so none of the cameras worked as described and they had a very long delay time feature that made them inseficiant to the sellers claim i would never purchase one from the companny again"

"my final point is the quality very impressed with both daytime & nighttime images with ability to disable the infra red at night too"

"one down side to the camera is the limited wifi range"

"can always cancel after a month if there is no improvement"

"i don't have this problem with any other wifi device including my security cameras which are outside on the walls"

"our alarm recently went wrong and after getting a quote for £650 to have it fixed i thought i'd try some more modern security options"

"update: it's now 21st fen i can now view alerts but i am having alert notifications when there are no alerts"

"if they were to upgrade the software to give you the option to 24 7 record this would be a 5star product easily"

"i initially bought this camera to monitor my pets as mysterious scratches were appearing on the dining room table reading wansview website they said their cameras were onvif compliant so would work with blueiris which i already have with outside cameras so no need for their cloud storage and all cameras in one place"

"there's a windows and a mac viewer software on the wansview website i've not managed to get the mac one to work unfortunately but the windows one seems ok my only criticisms are that if you log in on the desktop software it then logs you out of the phone app and vice versa"

"there are a few minor downsides but definitely not enough to knock a star off the review"

"it will be 2:30pm but i will get an alert for 6:26am but there is nothing there i am also now unable to save any of the alert videos to my phone it just doesn't save it and if it does it tells me there is no video to view"

"the setting to "record until activity has stopped" has not worked for the entire time we have had them and forum diving shows it hasnt worked correctly ever and still doesnt work other than if you spend up on the 260 quid cameras that have this feature native"

"ive had the camera almost 2 months and its been great until i went to charge it the camera refuses to charge keep having error messages on the app advising me a number of possible issues i have other arlo cameras dotted around the house which i have not had any problems with ive ordered a battery charging"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"the only issue that i envisage might be a problem is the delay before recording starts"

"i spent a long time researching this but it is not clear that you have to buy a base unit which is more expensive than the camera"

"it simply doesn't work"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"the only annoying thing is it says compatible with alexa we have 4 however none of our firesticks 3 were compatible only 1 year old so we gave had to buy another"

"the only problem is there's a 2 second delay from when it detects motion to when it starts to record so you need to consider the camera placement carefully and have a few cameras set to record i"

"can’t find fault with arlo system"

"also hard to justify the very expensive subscription plans given the poor service"

"upgrading from the original arlo cameras i was wary of some of the negative reviews but have been pleasantly surprised by the improvements on offer with the pro 2"

"after trying to fix the issue using their online support i quickly found this is quite a common issue with the cameras google it loads of customers have had the same problem "

"don't waste your money on this crap"

"one just stopped working but it was outside 24 7 and in all weathers"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"many problems with arlo firmware at the moment so if you haven’t yet invested in an arlo system wait!"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"i have contacted arlo’s support who always tells me the same: revoot your router what a waste of time and money and bad customer service"

"absolute rubbish do not waste your money and risk your sanity with any arlo product!"

"good hardware but worst software every seen from a company of this size"

"so in my opinion extremely poor customer service to go with an extremely poor product"

"really disappointed"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"if they don't fix their software problems i don't think they will be around for long"

"when you open the app it takes forever to sync on a 200mbps internet connection "

"i have 6 useless cameras"

"now there is a huge problem with motion detection and ir light activation even when the camera is disarmed"

"li ion batteries do not like cold conditions"

"7 weeks of emails and it turns out that in order to get a replacement i have to pay to return their defective product"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"the cost of the plan is not my issue about £12 per month it is more the way to are forced down this route and can’t even set up your new and expensive camera"

"it misses activity right in front of it and at other times it'll spot a flying insect"

"anyway it worked acceptable for a year with little problems until the warranty expired and then it stopped working triggering update firmware"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"i have wasted hundreds on this and have finally given up"

"the only camera i had a problem with was a pro version camera where the camera would only record a blacked out picture"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"however the reason that this is not a 5 star product is because netgear is being greedy"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"i have had my camera's for over 3xyears now but 2 have failed"

"can't detect motion through clear glass windows which means this has to be placed outside if you want it watching your front door"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"the 4th camera regularly loses connectivity with the base station no matter where it sits"

"the only minor issue is that it takes a few seconds for the signal to initiate the start of monitoring"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"the chain is rubbish though and utterly useless"

"but can't ignore video!"

"the range on the cameras add further problems to this in that the range can't detect things early enough to wake up fast enough to catch whatever woke it up occasionally you see a foot in the corner but we've had entire cars magically appear without ever driving there because of the delay"

"one thing to note take care to ensure that sunlight doesn't shine directly into the camera as this will cause false triggering as does vegetation close to the camera which is blowing in the wind"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"no replacement nor repairs"

"absolute rubbish"

"i spent hours contacting the support resetting and re configuring the system"

"and there was no prior warning at time of purchase that these units do not work well in cold weather which as i wished to use in the swiss alps is a real bummer"

"upgraded from the arlo hd & really pleased nice to be rechargable so no more buying batteries quality of video is brillaint & nice to have the audio too"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"another problem is their support service is terrible"

"there is no way to remove the message and the camera doesnt update"

"the other gripe i have is when there are two activity zones"

"they have an online form to "email" them that does not work"

"but with a little rearanging now all works perfect"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"night vis absolutely rubbish"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"what makes it worse is the footage from these cameras are very average for example my brother gave his keys to his mate to pick something up from my house"

"i have spent hours with netgear support over this problem and they are simply not interested in fixing it"

"if you leave it at 10 seconds then there is a further problem in that it will not reactivate within a short enough period of time to catch more movement the result is things appear on camera and then magically poof out of existence as it wasn't ready to take the next set of video as it was still busy doing well something but certainly not recording footage or even recognising that there were activities to record"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"i've bought many security cameras in the past and most seldom seem to live up to my expectations"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"the only negative points would be having to purchase a non netgear permanent power supply and a more secure mounting bracket the one supplied not very secure especially when your putting a £260 item on on external wall"

"oh and its really expensive"

"do not buy under any circumstance unless these issue are resolved"

"there is no way to remove the message and the camera doesnt update"

"only issue the reaction time if the cameras is not very good"

"tbf unless plugged in they lose some of their best functions but the outside adaptors really short and the hole needed to be drilled is huge there’s a decent lag delay in them and notifications live feed unless the cameras in the same room as the hub my house isn’t small but not a mansion either so can’t be placed all round the outside of the property as lose connection or the lag is ridiculous"

"he spoke to his supervisor and came back to confirm that a one time replacement would be offered which i accepted"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"also hard to justify the very expensive subscription plans given the poor service"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"they offer a free basic package for storing your videos online for 7 days this is great until you discover that it is limited to 5 cameras"

"it doesn't work it echoes and you get a lot of feedback you can't hear a word"

"the only serious criticisms i have is that the activity zone feature and 3 sec preview require the camera to be plugged in which is not practicable for me and is why i wanted battery powered cameras"

"lanmu power adapter for arlo camera replace cr123a batteries for arlo hd security camera white the reason for the 1 star is due to the horrendous battery life"

"there are lots of options now so my advice is really think about your needs before buying"

"hopeless battery life"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"you would think at 220pounds for just one camera the footage would be impeccable you would be wrong"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"to usa for a known fault with their cameras"

"i don't think any camera is going to be perfect and the minor compromises compared with others are worth it"

"battery life was very poor items returned"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"activity zones quite simply don't work notifications are very temperamental"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"easy to install although if broadband goes down it seems you need to go through lengthy set up again "

"arlo take no responsibility for poor products and tech!"

"shame good system but look elsewhere if you want trouble free cameras"

"now 7 weeks into my initial complaint and it is a real nightmare"

"use one for head height by my front door where there is a slight risk it might get stolen and use the other in various discrete locations for close ups sipllumentingvthe wall mounted arlo pro 2 main cameras"

"definitely no were near 6 months that i’ve seen claimed elsewhere"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"arlo has left netgear and appear to not have the resources or expertise to deal with the issues"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"motion sensor is less sensitive"

"after 5 months the battery won’t charge can’t re synchs the camera"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"the website software runs on adobe flash which is outdated and won’t be supported after december 2020 why are you still using this i’d expect better from a £340 camera"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"they have more faults and problems than any product i’ve ever tried"

"i’ve three cameras and got them now so tough luck i really wanted to like them but would of been far better buying an nvr and poe cameras but i wanted to integrate with a ‘smart home’ which could of actually done with poe cameras and an nvr as well as these and believed the hype"

"replacement for old camera that didn’t work"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"you need only to read the comments on the user ‘arlo community ‘ site to appreciate the extent of the failures that dissatisfied users are complaining of"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"if you are on holiday you have to get a plane fly home jump in a taxi press a button hope for the best it doesn't always work first time and then get a taxi back to the airport etc"

"these cameras are useless "

"would i buy it again no would i buy the later versions that apparently solve the problems listed here no the system was billed as doing the job at the start to buy into it further would be foolish"

"will not read vehicle registration numbers from 5m away which is rubbish"

"alerts are accurate and it never goes offline"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"the price while the quality is good i believe there are other systems out there that probably do just as good a job or near enough for a fraction of the cost especially when you consider the unreliability people face with cameras base units and the application"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"didn't want to wait until my return policy runs out"

"only problem is that the cable is limited to only 1m"

"also literature so tiny it is absolutely impossible to read without high powered magnifying glass"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"then i got a generic email a few months later saying they no longer support this kit"

"two of these are within 4 meters of the base station on on a disused side gate that hasn’t triggered a single recording"

"they aren't it's just the app is rubbish"

"as a camera it’s ok wouldn’t by a gain there are some on the market as good or better and a lot cheaper i would not buy again"

"while this camera is only 720p this is sufficient for short range indoor use"

"the battery now will not charge"

"the motion sensor does not work well and it senses about 3 seconds after someone walks by even at 100% motion detection which kills your batteries!"

"what lets them down is that they will not continually stream and are programmed to shut down when streaming after 30mins"

"if your after sound do not buy as it does not work vey well but the picture is really good so for that its worth it just is it worth 175 quid erm not really no"

"one camera colours went after reasonably short time and could not be corrected"

"one of my cameras has recently stopped working and i cannot contact netgear"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"if you want a security system that is of any use do not buy this system"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"changing batteries is a ball ache too"

"the only issue that i envisage might be a problem is the delay before recording starts"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"to this end useless"

"they don’t last very long"

"they have suggested i spend more with them on a replacement base unit that's not going to happen "

"cut a long story short the arlo rep came to the conclusion that the camera needed replaced but as they were now out of warranty by about six weeks i’d have to purchase a new one"

"this is 2020 not 2000 should be all wifi"

"changed this to 1 star"

"it was outside the 1xyear warranty period so did what stated and the other lost its colour and was in a pink haze but you could still make the picture out"

"detection is not consistent as it picks some but not all up and people just disappear from view which is odd"

"video loads up to the cloud super fast so if a burglar takes out the cam at least the footage is already uploaded i have mine high up so someone would have to jump or get a chair but which time i have a nice face shot video!"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"however point one of problem the arlo cameras only talk to the base station if the cameras are too far away you burn batteries and have impacts on response times upload and staying connected"

"if you use the reset password link that fails too"

"next up the real killer activation speed it is just way way too slow to wake up and start recording you can get an alert saying it has activity but only see an empty screen because whatever activated has already past in the 3 seconds it took to walk the distance and be out of camera"

"buying the new generation would solve both problems but they are stupidly expensive still"

"then i got a generic email a few months later saying they no longer support this kit"

"don’t buy unless you have money to burn!"

"i love the arlo range but it isnt half overpriced for what it is"

"batteries no wiring"

"activity zones quite simply don't work notifications are very temperamental"

"so if you are leaving your property unattended for a long period the batteries do not last long enough"

"very poor night vision would give 0 stars for that "

"do not buy this junk!"

"don't make my mistake"

"bought this camera and not only does it eat batteries after a few months the picture only showed as pink"

"therefore this camera is useless unless you never go away for more than a week and don't mind taking them down and recharging regularly these cameras are expensive and a waste of money"

"much narrower field of view"

"unbelievable arrogance"

"as it didn’t tell me till i had opened and tried to sync with the camera to the app did the app tell me i needed a base station"

"update camera died just after 1 year in operation"

"4c is not that cold but that's what killed the new battery"

"night vision is not too bad if you leave an outside light on but not very good otherwise"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"it’s picture is infantescimally better than the arlo original cameras and it has 2 way sound so you can tell the neighbourhood scroats to f*** off from the comfort of your armchair!"

"very frustrating"

"getting the audio trigger sensitivity right is really difficult"

"no idea what to do now but i have gone on holiday and already the battery has died"

"all of them are connected to the hub but the app buffers occasionally and wont show you the feed"

"unreliable continually disconnects and can only be reconnected by taking batteries out"

"if he was running it probably would have missed him"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"the batteries don't last long"